Signature Pro Series 64K: Ultimate Whole House Water Solution - 75 GPD Reverse Osmosis (RO) System

Can you recommend a Plummer

We do not work with a network of plumbers. It is best to research installers in your area for plumbing needs.

What size filtration system do you have you have for the whole house for a family of 6 to 8

There are other factors that help us determine the size of a system and what system to recommend. Please head to our page for water softeners and press the "get my recommended water softener" button to get a recommendation based on these other factors. Thank you.

Can i get an free estimate

Hello, our price before tax is listed on the product page. $929.99. We do not offer installation, we only provide the product.

What is the recommended salt to be used with this system?

Morton's brand pellet style salt

How much salt does it need per month?

You'll maintain 80 lbs. of salt within the tank. On average, that will last homes anywhere from 2-3 monhts, however this can vary dependinig on your water usage.

Can I utilize potassium chloride in this system? Also, would an enclosed shed be allowable for the warranty?

Yes, potassium chloride can be used with our systems.

And, yes, an enclosed shed is exactly what we're looking for if the system needs to be installed outside.

Does this system use salt pellets?

Yes, the softener system would use salt.

were are your products made

We obtain parts overseas and assemble in the U.S.

After I installed the Reverse Osmosis system and turned the water on to the system water started coming out of the drain line. It will never turn off it continues to run water through to the drain. The tank did fill up and I could get water out of the faucet but the drain line never stop draining water

I would recommend reaching out to our support team to troubleshoot this issue for you.

How often do you need to change the filters

The pre-filter that sits in line with the water softener will need to be changed every 5-6 months for city water sources, well water sources change time will vary depending on the water quality and likely be shorter than the 5-6 month range. 

The RO filters stage 1, 2, 4 are to be changed every 11-12months. The membrane is every 2 years.

What are the details of the warranty?

The warranty is 1 year coverage upon purchase of any proven to be defective parts or electronics. If you register your product within the first 60 days, you get an additional 4 years, total of 5 year warranty.

Does this remove pfas from your water?

AS-FS-25SCZ, or the AS-FPxxx series will remove pfas.

My drain is 20 ft above the softener. Is that an issue?

The drain line/hose can go up no more then 7 feet above the sytem is whts recommended. If the drain line needs to run further than 20 feet the line will need to be increased from 1/2" to 3/4" at the 20 foot mark.

SKU: AS-WHF64D I have a septic system. Can I drain the backflush into it? Or do I need to install a dry well?

For this is would be best to install a dry well or to have the drain water flow out to an outside area devoid of plant life. It is not recommended to have the drain water flowing directly into the septic system as it may damage the septic.

The equipment can be outside

An outdoor install is unfortunately not recommended as it voids the warranty. Due to the electrical control valve head, we would not be able to guarantee the best performance if the system is exposed to the elements. When exposed to the elements, there is also the chance for rust to occur, which can be a slow killer for the system.

In rare instances, certain homes are plumbed to have the inlet/outlet meet the water softener outside. If this is the case, we highly recommend building a small shed or enclosure around the system to keep it safe from the elements.

We have a well & cistern, will this purify any bacteria or just filter particles?

The softener system and pre-filter are not made to purify the water. They are there to pre-treat and soften the water. With that being said, the reverse osmosis system in the bundle will remove 99% of the contaminants from the water for pure drinking water from your kitchen sink. Additionally, if you have iron which is common with well water then you should consider the AS-HS64FM. This is the 64,000 Grain Harmony Water Softener w/ fine mesh resin for added iron removal. 

How often do we have to change the GAC?

The 10" Sediment/GAC/Zinc Pre-Filter that comes with this bundle replaces every 6 months or sooner varying on your water quality.

Can it filter highly chlorinated water

The Sediment/Carbon/Zinc Pre-Filter that comes with the bundle will effectively filter the chlorine and the RO System also filters chlorine.

How much water to regenerate per week.

Per regeneration, the 64,000 Grain Water Softener uses 50-75 gallons per cycle. 

Cannot be install outside with sun and rain every day?

An outdoor install is unfortunately not recommended as it voids the warranty. Due to the electrical control valve head, we would not be able to guarantee the best performance if the system is exposed to the elements. When exposed to the elements, there is also the chance for rust to occur, which can be a slow killer for the system.

In rare instances, certain homes are plumbed to have the inlet/outlet meet the water softener outside. If this is the case, we highly recommend building a small shed or enclosure around the system to keep it safe from the elements.

What is the flow rate fir the whole house filter?

This GAC pre-filter may drop your existing flow rate by up to 3gpm.

Does this filter lead for the whole house?

The blue pre-filter is installed in line before the water softener system. Your water source should hit the pre-filter first. The Reverse Osmosis system is a point-of-use system installed underneath the kitchen sink.

Why do we have white residue after washing our dishes? Our bathroom also has brown/orange discoloration around the water drain and below the faucet. Thank you.

It sounds like this is water from a well water source that may have levels of iron and high sediments. The water softener in conjunction with the pre-filter is designed to remove the elements that make that water hard along with up to 2PPM of iron. The 64,000 Grain System (AS-HS64D) for this product listing is meant more city water sources and the 64,000 Grain System we would advise for high iron is the AS-HS64FM w/ fine mesh resin for added iron removal. This system will provide up to 10 PPM of iron filtering which is far more suitable for well water sources. 

https://aquasureusa.com/collections/harmony-whole-house-water-softener/products/aquasure-harmony-series-whole-house-water-softening-system-with-iron-reducing-fine-mesh-resin-64-000-grains

Why y'alls price in Amazon is cheaper?

the price is the same once you use your 5% discount promo code "NEW5" at the time of check out.

Does it comes with hardware to use your own faucet in th RO filter

The RO system will only work with an RO faucet. An RO faucet is provided with the system for install. The system will not work with just any faucet. You are more than welcome to choose a different RO faucet so long as the faucet is compatible with RO systems.

Does it come with the filters and how often would I need to put salt and change the filters out?? How much are the filters?

the pre-sediment filter on the water softener will need to be replaced every 6 months; the first two filters on the RO will need to replace every year and the 3rd and 4th every 2 years.  Salt will need to be added in between regenerations. 
this is the link for the replacement RO filters.https://aquasureusa.com/collections/water-filters/products/aquasure-premier-series-complete-4-stages-quick-twist-filter-bundle-with-75-gpd-reverse-osmosis-membrane?variant=31778022948923
and this is the link for the replacement pre-sediment filter https://aquasureusa.com/products/aquasure-fortitude-v-series-10-high-capacity-25-micron-sediment-and-carbon-dual-purpose-carbon-filter?variant=31778042609723

During natural disasters, like the winter storm in Texas recently, and the city announces a boil water notice because it cannot guarantee the purity of the water, is it still safe to drink the water without boiling it if the water is filtered with this system and then again in the RO system? Do we need to change the filters immediately following a boil water city ordinance?

As long as your temperatures are no longer freezing temperatures, the softener system and RO System will be fine. It is safe to drink water without boiling it, so long as the water passes through the RO System. Additionally, if the city gives a boil water status or if the city says that there may be more contaminants than normal in the water, then you can still drink the RO water without boiling. You may simply need to change the first two RO filters (pre-sediment and pre-carbon) sooner than the designated replacement time which is normally 11-12 months.

Is this system salt free?

Unfortunately, we have no saltless systems. Our internal research has determined that saltless systems are still not as efficient as ones that use salt. Our line of water softeners use salt and they are also compatible with potassium pellets.

Can you install and how muck

We are not contracted with any professional installers at this time. We recommend researching your local plumbers and asking if they have any experience installing water softeners.

What is your return policy?

Return policy is 30-days unused. 

How many gallons does it use to backwash?

It will use between 80-90 gallons of water 

Does this come with the filters needed to complete the install, or does something else need to be purchase to be able to install and use immediately?

Hi Kayla, 

Everything comes included to install.

Is this good for well water?

Hi, yes our systems are compatible with both well and city water. Please reach out to our support team for a definitive recommendation.

Can your softners use potassium pellets?

Yes

The water in my salt tank now exceeds the height of the salt, is this normal?

Thank you for reaching out to us. Outside of regeneration, the water level should always be about half-filled in the salt tank, regardless of the salt level. You should have started with 80 lbs of salt. That amount normally lasts our customers around 2-3 months. Once the salt level is about 2-3" from the bottom of the tank, you'll need to add another 80 lbs. 

Please let us know if you have any further questions.

Hi I would like to know how much water I need to add to my salt tank

Thank you for reaching out to us. Outside of regeneration, the water level should always be about half-filled in the salt tank, regardless of the salt level. You should have started with 80 lbs of salt. That amount normally lasts our customers around 2-3 months. Once the salt level is about 2-3" from the bottom of the tank, you'll need to add another 80 lbs. 

Please let us know if you have any further questions.

How is the AS-WHF64D different from the AS-SE1000A?

Hello, 

These are two different bundles: 

AS-WHF64D - water softener 64,000 grain - prefilter and ro 
AS-SE1000A - water softener 48,000 grain - carbon tank - prefilter - ro 

These really depend on what you are trying to treat from your water, please reach out to us if you are looking for a recommendation.

Does the system work on well water, especially well water with a high iron level?

Yes our units work for well water, high iron levels 2PPM we suggest our Fine Mesh resin. If you have further questions please reach out to support@aquasureusa.com

What is the difference between AS-WHF64D and AS-WHF64FM? Which one it better?

The Harmony Series of Water Softening Systems can be broken down into two different models which are the standard models like the AS-HS64-D and the fine mesh resin models like the AS-HS64FM. These are essentially the same systems in terms of dimensions and overall look. What is distinctly different is the fact that the FM model provides more iron filtering. The D models provide up to 2PPM (Parts Per Million) of iron filtering while the FM models provide up to 10PPM of iron filtering. 

Does this system reduce or prevent the pipes from lime?

Hi Mike,

Thank you for reaching out to us regarding your inquiry.

Yes, the water softener can prevent new lime scale on pipes that run from the softener through the home.

Please let us know if you have any additional questions.

The same model in home depo shows 2 large black tanks and one black brine tank. Does this model comes up same ?

for detailed information please reach out to support@aquasureusa.com

does this system prevent lime from the pipe?

Softened water can prevent limescale build-up in taps, pipes and appliances

Does this system prevent the pipe frome lime?

Softened water can prevent limescale build-up in taps, pipes and appliances

Does this system remove lime from pipes

It does not remove lime

Does this reduce nitrate concentration?

nitrate is only removed with RO System.

Does this come with everything pictured? Also, the one I'm looking at Home Depot has 2 black cylinder tanks but I only see one here...?

Yes, the bundle comes with every thing posted on the photos. On Home Depot seems you are looking at our signature elite bundles.

Does this system use potassium chloride also, instead of sodium chloride?

Hello, 

Yes it can, either or can be used.

How many gallons of water does system use during regeneration?

40-60 gallons.

Hi guys I install the water filtration system under the sink and the drain black hose it is drain water all the time don’t stop what I can do ? Thanks

The water will stop draining once the tank is full.

located calgary alberta canada how can i buy and shipping to home

Unfortunately, we currently do not offer international shipping.

What is the differance between AS-Whf-64D and signature series.

The Complete Whole House Bundle comes with Fortitude V2 Series Filter System and the Signature Elite has the Fortitude Pro Series Filter System.

what is the NF rating for the harmon series 64000 water softner ?

Hello, 

Thank you for reaching out to us, the system itself does not have an NSF rating. I believe only the equipment and media do but I am not sure what that rating is.

Hello need information on activating my water softener. I just had a plumber install it but have not information on how use it now

Hello Jason, 

Thank you for reaching out to us, we would be happy to help you understand how to program your unit. Please contact us at our 1-800 number so we can go over all the settings with you.

Does this system require resin?

The resin tank is already pre-filled.

Does it remove lead too

Yes our RO systes remove lead.