Shipping Policy

Turnaround

All orders are usually shipped no later than 3 working days of receipt Monday-Friday 8:30am-5pm. Orders received between 12pm to 5pm are due for processing by the next Monday in the new week.

Orders are not shipped on weekends or holidays.

 

Carrier

We use FedEx to deliver our orders. But may vary depending on the products ordered.

We currently do not ship outside of the 48 contiguous states.

 

Order Tracking

If an email or phone number is provided at the time of order you will receive an automated communication with your tracking number once the order ships. 

 

Shipping Rates

All orders over $99 qualify for free shipping. For orders under $99, the rate charged for shipping is based on the weight of your products and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

 

Back Order

Back orders are rare at Aquasure. But in the event that your product is not available we will notify you of the delay via email and provide assistance in continuing or cancelling the order.

 

FAQ

How long will my order take to arrive?

  • Orders are sent in most case within 3 days of receipt. Orders that qualify for free shipping are sent via FedEx ground or UPS and depending on location can take up to 5 days shipping to arrive to you.

Will my order come in one shipment?

  • Some products, such as our water softeners and whole house systems, will be shipped in multiple packages. Tracking each package can be done by entering your tracking number at the shipping carrier's website. 

How do you handle returns?

 

 

Based on 972 reviews
89%
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9%
(86)
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1%
(13)
signature elite whole house

Real Junk. The only thing worse then their products is customer and tech support. Total waste of money

R/O system Total waste of money you are lucky to get 68 oz a day and I have 60 psi of water press...

Total waste of money, you are lucky to get 68 oz. in 24 hrs. and I have 60 psi of water pressure, This unit was a replacement for the 100 gpd which was out of stock. Research tells you to stay away from the units with 1/4 tubing, they just do not work. LOOKS LIKE EVEN THEIR BEST UNITS ARE 1/4 TUBING. I purchased a whole house water treatment system and I would rate their equipment on a scale of one to ten a 4. I could have spent 400 hundred more and got a much better system with better warranty. So most likely scrape this unit and spend the 400 hundred any way. Look into CSI before purchasing Aquasure.

It’s very good I’m waiting for install

This system is capable of everything!

I debated on spending so much for a water filter, but all in all am happy I did. Our city water is notoriously hard with heavy chlorine, tap water in a glass smell almost like pool water and showers are similar. My seat of the pants experience is that chlorine odor is completely removed, and the water is softened the perfect amount. Not too soft, like I feel most softeners are. I installed a water meter after the UV light to keep track of volume through the appliance, so I can stay on top of pre and post filter changes.

Amazing Product!

We had awful well water, for whatever reason. A friend of mine recommended this system because they had gotten theirs. It's great! I now drink water from the tap. No more slimy feeling after a shower! Highly recommend this product!

Fortitude does not use standard size filters

I bought a Fortitude whole house system with the carbon filter and softener. The sediment filter is 19.5 " tall instead of the industry standard 20" Why did you make the filter housing 19.5 inches tall instead of 20"???????????

Do you understand how irritating it is to be confined to buying filters only from Aquasure to get a filter that fits?!?!?

Amazing!!! Does everything I need and more

I debated on spending so much for a water filter, but all in all am happy I did. Our city water is notoriously hard with heavy chlorine, tap water in a glass smell almost like pool water and showers are similar. My seat of the pants experience is that chlorine odor is completely removed, and the water is softened the perfect amount. Not too soft, like I feel most softeners are. I installed a water meter after the UV light to keep track of volume through the appliance, so I can stay on top of pre and post filter changes.

Great Product for Well Water

We had awful well water, for whatever reason. A friend of mine recommended this system because they had gotten theirs. It's great! I now drink water from the tap. No more slimy feeling after a shower! Highly recommend this product!

Items received were perfect and the unit is back up again. Customer support at Aquasure is the best. This is how companies should treat their customers.

Worked as advertised. Needed to replace a control unit that wasn’t working correctly.

Metal bypass is not the same as the plastic one two different designs it will work but metal one is completely different

Excellent Customer Service and #1 products

I replaced an Aquasana unit with this unit. It improved the water flow tremendously.

I installed the unit 3 days ago. I am now testing water that was 44 gpg that is now 12 gpg.

Worked as expected. Make the change of the filter very simple.

Order extra dain hose

I ordered 2 extra 10 feet drain Hoses. The first drain hose measured six feet. The second drain hose measured seven. They only shorted me seven feet of drain hose. So almost half my order.

Order extra dain hose

I ordered 2 extra 10 feet drain Hoses. The first drain hose measured six feet. The second drain hose measured seven. They only shorted me seven feet of drain hose. So almost half my order.

Works as it should

Much better water quality since the installation.
No water scaling,
Much cleaner dishes,
Better Feeling Skin
Cleaner Clothes
Longer lasting appliances.
Whats not to love?