Signature Pro | Whole House Water Filter Bundle with 32,000 Grains Softener, 75 GPD Reverse Osmosis System & Triple Purpose Pre-Filter

Is there combie with salt

Purchase of product does not come with salt. Salt sold sepertly in hardware store. If you have any further questions please email support@aquasureusa.com

How much iron does the 40 grain model remove? Is it available with fine mesh?

It removes less than 1PPM of iron and is not offered in fine mesh.

Hello i am installing a 64,000 grain system, the complete one, model #AS-WHF64D. Can you send, an instalation video, and the instructions that come with the system, to my email. It would be much appreciated. Thank you.

The install manual and vidoes are on our website under the Harmony Warranty registration.

Do you have technical assistance

We offer technical support via phone, live chat, and email.

Does Aquasure does installation of its products? I am in California 94582 zip code

We do not offer installation.

Timeframe for shipping to Barrington, RI

We fulfill all our orders within 1-3 business days out of Southern California. We ship either via UPS Ground or FedEx ground; and the transit time after shipment is 5 buisness days via ground. 

Are aquq system same as aquasure

What you typed is "aquq system". We are not sure of what company you are referring to. If you are perhaps referring to Aqua Systems Inc then know that AquasureUSA is a different company altogether and we have no affiliation with Aqua Systems Inc. 

Can I store the tank and the reservoir outside in a custom built wooden shed to surround those pieces? We live in Los Angeles so have pretty mild weather conditions year round.

No Aquasure system is designed for outdoor installation and installing outdoors may void the warranty unless you protect the system from the elements with a shed, enclosure, or garage.

Do you install?

Thanks for the question. AquasureUSA does not work with a network of service agents/plumbers so unfortunately, installation or in-home servicing is not included with the purchase of a water filtration system. We would simply advise checking reviews for plumbers on review-sites like Yelp. From there, you can request multiple quotes to guarantee the best possible price for the installation.

How often do the filters need to be replaced? Does the system tell you when they should be replaced?

Hello Bill,
The sediment/pre-filter should be replaced every six months. for the reverse osmosis the first 2 filters should be replaced every year and the other two should be replaced every two years. unfortunately the system dose not indicate when the filter should be replaced; we would recommend keeping a calendar on when the filters will need to be replaced. 
Best Regards,
Aquasure Support 

How often should my 64000 grain regenerate?

Every 2-3 weeks

What should the inside and outside diameter of the brine tube be? During relocation my tube ended up missing.

Hi, 

Thank you for reaching out to us regarding your inquiry.

The inner diameter is 1/4" and the outer diameter of the brine line is 3/8"

We hope this information helps.

Please let us know if you have any additional questions.

we have hard water, want to have system that can protect my bathroom tubs, shower and avoid stains. suggest good system

Hello, 

Thank you for reaching out to us, if you are looking for a recommendation please call us at 1-800-661-0680.

What is the PH balance of the drinking water that runs through the reverse osmosis system? And, is there a way to use the drinking water system without having the separate tap?

Under ideal conditions, the Reverse Osmosis system will have a PH balance of 8.5-10. You must have the seperate tap installed.

If the softener loses power does it keep all the settings?

You will be required to set setting 1 again - all other settings will remain the same.

What salt does this system use?

Any water softener salt, we recommend Mortons clean and protect pellet style.

I'm reading here where there has been issues with the clock on the unit being reliable and sticking to schedule. Also, apparently there is issue with noisy re-generation. has there been any improvements to address that?

Hi,

Thank you for reaching out to us regarding your inquiry. 

Yes, the circuit board sometimes does have issues if the home experiences a power surge or power outage.

Normally a factory restore will resovle that issue. If that does not resove the issue with the time then we replace the circuit board for you right away.

The regeneration cycle does have some noise but it is not loud. The consistent noise is normally the constant draining of the waste water out of the system.

We hope this information helps.

Please let us know if you have any additional questions.

I am considering the AS-WHF32D system. How big a hole needs to be drilled into my counter top to accommodate the spigot ? Hardware orings included ?

Hi Nick,

Thank you for reaching out to us regarding your inquiry.

It is recommended to drill a 1/2" whole during installation of Reverse Osmosis.

Please let us know if you have any additional questions.

What is the maintenance and/or replacement times for these products. Does installation. Require a plumber or can it be done diy

RO system replacements once a year, Pre-filter every 6 months replacement needed. We do not offer installation.

Can you send a guide to the symbols on the faceplate?

This information can be found in the Owner's Manual. Please check out our 'Support & Warranty' tab on our website!

It works great with the taste of the water and soft to bath and shower with. However I still have water spots in and my stainless steel sink. What can I do to correct this?

Hi George,

Thank you for reaching out to us.

Can you please send us pictures of the water spots?

What system would you recommend for well water ph level is8.4 tennis and rotten egg smell

Hello, 

Please give us a call so we can give you a recommendation.

Is this unit suitable for is this unit suitable for well that is very hard

Hello, 

In order to give you the best answer, we would need to know the hardness level of your well water either in ppm or gpg. Please give us a call at our 1-800 number. Thank you.

Do the overflow drain and salt brine drain hoses have to be placed below the elevation of the softener. I am trying to place a softener in the basement and the drain exits the wall, not the floor.

The brine tank must be on the same level as the softener, so the line shouldn't drop any lower than where it connects to the brine tank. The drain line can drop down, but if it needs to gain any elevation, there is a maximum of 7 feet above where it connects to the control head.

Do you conduct installations?

We do not offer installation services or recommendations for plumbers. We suggest finding a highly-rated and certified plumber on Yelp and/or Angie's List for installation services.

Do you need to use the. Fitter

Hello, 

Thank you for reaching out to us, you do not need to use the prefilter if you do not need it. 
Please feel free to reach out to us if you have any other questions or concerns.

can i place my reverse osmosis system in my garage

Hi Richard, 

Thank you for reaching out to us, yes you can place the RO system in the garage underneath a sink if you have one there. Otherwise, no we apologize but our RO is meant for underneath the sink only.

Hi looking Into softening my house water and is there any upgrades for the fortitude system?

We have different Fortitude filters to filter different needs.

what means "filtration capacity", and what happens if I exceed that limit?

filtration capacity means that is how much filtration the system can handle if exceeds then there is a risk of the unit not working as it should