Aquasure Warranty Information

Aquasure water softener and reverse osmosis systems for home

Limited Warranty of AQUASURE Water Purification Systems

Warranty Cover For

 

1-YEAR LIMITED WARRANTY
For AQUASURE Drinking Water Systems

AQUASURE Drinking Water Systems warrants product to be free from defects in material and workmanship for a period of twelve (12) months from the date of purchase. During this time, we will repair or replace, at its option, any AQUASURE Drinking Water System. Please request and RMA and upon RMA approval return the AQUASURE Drinking Water Systems and we will either make the necessary repairs or, if it is determined that a replacement is required, we will provide a replacement part. This warranty does not include shipping and handling charges which will be collected from you by the dealer. Parts repaired or replaced under this one (1) year warranty will be covered under warranty to the end of the original one (1) year warranty period. This warranty is also subject to the conditions and limitations outlined under the heading “General Conditions and Limitations” section.

Aquasure will extend warranty coverage of three(3) years when you register your product within eight (8) weeks after date of purchase. Product registration card must be completed and mailed to Aquasure (postmarked within eight weeks after date of purchase), or you may register online by going to our product registration page. If you choose not to register your product, a one (1) year limited warranty will apply to your product.

ONE-YEAR LIMITED PRORATED WARRANTY

For Structural, Hardware and Electrical Components
AQUASURE Drinking Water Systems warrants the structural, hardware, and any electrical components to be free from defects in material and workmanship for a period of one (1) year pro-rated from the date of purchase. During this time, we will repair or replace, at its option, any defective parts covered by the warranty. Defective part(s) will need to be returned to  AQUASURE. We will either make the necessary repairs or, if it is determined that a replacement is required, we will provide a replacement part. We will then return the part to the buyer. This warranty does not include shipping and handling charges which will be collected from you.Parts repaired or replaced under this one (1) year pro- rated warranty will be covered under warranty to the end of the original one (1) year prorated warranty period. This warranty is also subject to the conditions and limitations outlined under the heading “General Conditions and Limitations” section.

One-Year Limited Warranty for fittings, tubing, valves, flow-lok and shok blok.
AQUASURE Drinking Water Systems warrants these parts to be free from defects in material and workmanship for a period of one (1) year from the date of purchase. During this time, we will repair or replace, at its option, any defective parts covered by the warranty. The warranty may be verified using date codes in addition to purchase receipts and AQUASURE Drinking Water System’s database of serial number sales date. We will advise you whether the defective item needs to be returned to the AQUASURE Drinking Water Systems dealer you purchased the equipment from for failure analysis. Replacement parts provided under warranty will be sent to your AQUASURE Drinking Water Systems dealer. Parts replaced under this one (1) year warranty will be covered under warranty to the end of the original one (1) year warranty period. This warranty is also subject to the conditions and limitations outlined under the heading “General Conditions and Limitations” section.

General Conditions and Limitations
None of the above warranties cover damage caused by improper use or maintenance, accidents, acts of God or minor scratches or imperfections that do not materially impair the operation of the product. The warranties also do not cover products that are not installed as outlined in the applicable Owner’s Manual. AQUASURE Drinking Water Systems System warranty will be deemed null and void if any of the product labels are removed. The limited warranties described above are the only warranties applicable to the AQUASURE Drinking Water Systems products. These limited warranties outline the exclusive remedy for all claims whether based on contract, tort (including negligence), strict liability or otherwise. Disclaimer of warranties. Except as expressly warranted in writing by, the goods sold by AQUASURE are purchased by the buyer “as is.” AQUASURE does not warrant that the goods are of merchantable quality or that they can be used for any particular purpose. Except as expressly warranted in writing by AQUASURE, AQUASURE makes no representation or warranty of any kind with respect to the products.

Non-Covered Defects
THIS LIMITED PRODUCT WARRANTY DOES NOT COVER DEFECTS CAUSED BY:

  1. Improper storage, installation, maintenance, handling, use and/or alterations of the Product, including, but not limited to, noncompliance with the installation, maintenance and standard operation conditions stated in the Manual and this Limited Product Warranty.
  2. Unreasonable use, unintended use, or misuse of the Product for something other than its intended purpose as a drinking water system.
  3. Use of replacement parts, filters, membranes or other accessories that are not sold or manufactured by Aquasure for use with this particular Product.
  4. Damage not resulting from manufacturing defects that occur while the Product is in the original purchaser’s possession.
  5. Installation of the Product with known or visible manufacturing defects at the time of installation.
  6. Damage caused by freezing, flood, fire or Act of God.

Condition that render this limited product warranty void
THIS LIMITED PRODUCT WARRANTY SHALL BE VOID IF:

  1. The Product is not operated in compliance with normal municipal water conditions for which the particular model of this Product is intended.
  2. The person seeking to invoke the warranty is not the original purchaser. That is, this Limited Product Warranty only extends to original purchasers.
  3. The product is purchased used. That is, this Limited Product Warranty only covers new products.
  4. The Product is purchased from someone other than Aquasure or one of Aquasure’s authorized dealers. This is because, unless the Product was sold by Aquasure or one of its authorized dealers, Aquasure cannot verify or guarantee the integrity or authenticity of the Product.

Limitation of liability.
In no event shall AQUASURE be liable to the purchaser or any other entity for more than the invoice price received by AQUASURE for any non-conforming products. AQUASURE shall not be liable to the purchaser or any other entity for personal injury, property damage, or any direct, indirect, special, incidental, consequential, punitive, exemplary, or other damages of any kind, including without limitation the cost of procurement of substitute goods, the loss of profits, products, or production, or the interruption of business, however caused and on any theory of liability, and whether or not AQUASURE has been advised of the possibility of such damages. The essential purpose of this provision is to limit the liability of AQUASURE arising out of the sale of products to the purchaser whether for breach of contract, negligence, or otherwise. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy and notwithstanding the provisions of any other agreement between AQUASURE and the purchaser.

Obtaining Warranty Coverage or General Inquiries
If coverage is available, you may obtain coverage under this Limited Product Warranty by providing Aquasure with proof of original purchase, and that you are the original purchaser. For service under this Limited Product Warranty, you must notify Aquasure by phone at 1-800-661-0680, by email at support@aquasureusa.com, or in writing at 12403 Central Ave #536, Chino, CA 91710. In making the claim, please provide your name, address, phone number, a description of the product involved, and an explanation of the defect.

 

5-Year Limited Warranty
For AQUASURE Whole House Water Softener

Aquasure warrants to the original purchase only, that all Aquasure Whole House Water Softener will be free from defects in materials or workmanship for a period of Five (5) year from date of purchase.

Non-Covered Defects
THIS LIMITED PRODUCT WARRANTY DOES NOT COVER DEFECTS CAUSED BY:

  1. Improper storage, installation, maintenance, handling, use and/or alterations of the Product, including, but not limited to, non-compliance with the installation, maintenance and standard operation conditions stated in the Manual and this Limited Product Warranty.
  2. Unreasonable use, unintended use, or misuse of the Product for something other than its intended purpose as a water softening system.
  3. Use of replacement parts, filters, or other accessories that are not sold or manufactured by Aquasure for use with this particular Product.
  4. Damage not resulting from manufacturing defects that occur while the Product is in the original purchaser's possession.
  5. Installation of the Product with known or visible manufacturing defects at the time of installation.
  6. Damage caused by freezing, flood, fire or Act of God.

General Conditions
Aquasure's obligation to the customer under these warranties shall be limited, at its option, to replacement or repair of items covered by these warranties. Prior to return or repair of covered Items, the customer must obtain a return goods authorization number from Aquasure and at Aquasure's option, return the item freight prepaid at the customer's expense. Any covered item repaired or replaced under these warranties will be returned prepaid standard freight to the original point of shipment.


This limited warranty does not include service to diagnose a claimed malfunction in this unit. This warranty is void if the claimer is not the original purchaser of the unit or if the unit is not operated under normal municipal water or well water conditions.

We assume no warranty liability in connection with this system other than that specified herein. This warranty is in lieu of all other warranties, expressed or implied, including warranties of fitness for a particular purpose. Aquasure's liability hereunder shall not exceed the cost of the product. Under no circumstances will Aquasure be liable for any incidental or consequential damages or for any other loss, damage or expense of any kind, including loss of use, arising in connection with the installation or use or inability to use the covered items. These warranties are governed by the laws of the state of California and may change at any time without notice.

Even though Aquasure Whole House Water Softener have extremely high endurance for operating conditions. we can only offer full warranty based on the criteria of Standard Operating Conditions as stated in our warranty section of owners manual. These conditions must be met for warranty to be valid.