Aquasure Harmony Series Water Softener Electronic Control Valve
AP-HS-HEAD
- Regular price
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$279.99 - Regular price
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- Sale price
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$279.99
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Customer Reviews
This control head was purchased to replace my original (purchased with entire softener early 2024). The softener stopped using salt so I called Aquasure and was told that I needed a new control head. It was shipped with no instructions for installation, so I thought it was a do-it-yourself. After removing the bad unit I installed the new one - that is when the problems began.
After turning it on - the resin filled the water lines inside my home. Again I contacted Aquasure and was told I needed a new softener - which I purchased.
After having the water lines cleared of resin I started the softener which worked fine.
I find that the Riser tube bottom distribution basket had unscrewed apparently during the control head change and the resin was sent into my home. See attached picture. I reassembled the distribution basket (and added glue to the threads for security).
My questions are: 1) Why was the bottom distribution basket not tight enough to withstand the removal process? 2) Why are instructions not provided with major parts? 3) Why did the original control head stop working? 4) Why did the softener stop using salt?
Thank you for taking the time to share your experience. We’re sorry to hear that you encountered difficulties during the replacement process.
When replacing a control head, it’s important to ensure that internal components such as the riser tube and bottom distributor remain properly positioned and secured during removal and reinstallation. If these components shift during servicing, it can allow resin to enter the plumbing once the system is pressurized.
Our support team is always available to assist with installation guidance and troubleshooting, and we strongly encourage customers to reach out during the replacement process so we can help prevent issues like this from occurring.
Regarding the original unit no longer using salt, that symptom typically indicates that the system is not completing the brine draw portion of the regeneration cycle. Our team is usually able to help diagnose the cause and walk through potential solutions before replacement becomes necessary.
We appreciate your feedback and encourage any customers performing service or replacement on their system to contact our support team so we can help ensure the installation goes smoothly.,Aquasure Customer Support,clientresponse
This review site stinks, won’t work properly. I bought a whole softener as a gift. It was delivered quickly yet couldn’t be installed, half the equipment was missing. No communication about missing parts. We had track parts down ourselves. Parts did finally arrive yet now we have to wait a full month for installation. I arranged our install map tha ago so this
We’re very sorry to hear about your experience. Receiving a system with missing components, especially when it was intended as a gift, is understandably frustrating, and we apologize for the inconvenience this caused.
While we’re glad the replacement parts were delivered, we completely understand how the installation delay impacts your plans. That’s never the experience we want for our customers.
We would appreciate the opportunity to review what occurred with your order and determine how the missing components were processed. Please reach out to us directly at support@aquasureusa.com
with your order number so we can look into this further and ensure everything is fully resolved.
Thank you for bringing this to our attention, your feedback helps us improve both our fulfillment and communication.,Aquasure Customer Support,clientresponse
This review site stinks, won’t work properly. I bought a whole softener as a gift. It was delivered quickly yet couldn’t be installed, half the equipment was missing. No communication about missing parts. We had track parts down ourselves. Parts did finally arrive yet now we have to wait a full month for installation. I arranged our install map tha ago so this
Thank you for your feedback. We’re sorry to hear about the frustration surrounding your order and installation timeline.
In some cases, larger systems may ship in multiple packages, and it’s not uncommon for the boxes to arrive on different days depending on carrier handling and weight distribution. When this happens, tracking numbers are typically provided so customers can monitor the delivery status of each shipment.
If there is ever uncertainty about whether all components have arrived, our support team is always available to review the shipment details and confirm what may still be in transit.
We understand how scheduling an installation around deliveries can be inconvenient when packages arrive separately, and we truly appreciate your patience. If there is anything our team can review regarding your order, please feel free to reach out to us directly with your order details and we would be happy to assist.,Aquasure Customer Support,clientresponse
The electronic control valve quit working after 2 years. Customer service promptly sent a new one and I returned the old one. I installed the new one and everything is working great. Easy, no hassle transaction.
I emailed their help line and someone got back with me so fast. I sent a video of the problem we were having and they sent out the new part right away. I will definitely buy their products in the future. Great customer service. Thank you!
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