Select from one of the troubleshoot questions below to see how to resolve the issue.

    1. The control fails to regenerate automatically
    2. Regeneration at the wrong time
    3. Loss of capacity
    4. Poor water quality
    5. Excessive salt use
    6. Loss of water pressure
    7. Excessive water in brine tank
    8. Softener fails to brine draw
    9. Control cycles continously
    10. Continous flow to drain

1. The control fails to regenerate automatically

Cause:
A) Discounted meter cable
B) Transformer damaged
C) Electronic controller or sensor damaged
Correction:
A) Reconnect the meter cable
B) Replace the transformer
C) Replace or repair

 

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2. Regeneration at the wrong time

Cause:
A) Timer improperly set, due to power failure
Correction:
A) Reset Timer

 

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3. Loss of capacity

Cause:
A) Increase draw water hardness
B) Brine concentration or quantity
C) Rinse fouling
D) Poor distribution, channeling (Uneven bed service)
E) Internal control leak
F) Ageing of rinse
G) Loss of rinse
Correction:
A) Reset unit to the new capacity
B) Keep brine tank full of salt at all times, Clean it yearly. Salt may be bridged, If using a salt grid plate insure refill water is over it.
C) Consolidate the rinse tank, clean the rinse and prevent future fouling.
D) Check distributors and backwash flow
E) Replace the spacer, seal or piston
F) Check for resin oxidation caused by chlorine. Mushy resin
G) Check for correct bed depth, broken distributors, Air or gas in bed: well gas eliminator losses brine line

 

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4. Poor water quality

Cause:
A) Check items listed in problem #3
B) Bypass is open
C) Channeling
Correction:
A) Check items listed in correction #3
B) Close the bypass
C) Check for too slow or high service flow

 

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5. Excessive salt use

Cause:
A) High salt setting
B) Excessive water in brine tank
Correction:
A) Adjust salt setting
B) Refer to problem #7

 

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6. Loss of water pressure

Cause:
A) Fouling of inlet pipe
B) Fouled resin
C) Improper backwash
Correction:
A) clean or replace pipeline
B) Clean the resin , pretreat to prevent
C) Too many resin fines. Reset the flow rate and time of backwash

 

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7. Excessive water in brine tank

Cause:
A) Plugged drain line
B) Plugged injector
C) No water in the brine tank
D) Low water pressure
Correction:
A) Check drain line and clean flow control
B) clean or replace the brine valve
C) clean injector, replace injector screen
D) Increase water pressure to allow injector to perform properly

 

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8. Softener fails to brine draw

Cause:
A) Plugged drain line
B) Plugged injector
C) No water in the brine tank
D) Low water pressure
E) Brine line injects air during brine draw
F) Internal control leak
Correction:
A) Clean drain line and flow control
B) Clean or replace the injector and screen
C) Check for restriction in B.L.FC. Ensure safety float is not stuck.
D) Increase water pressure
E) Check brine line for air leaks
F) Check seal, spacer and piston for scratches and dents. 

 

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9. Control cycles continously

Cause:
A) Faulty timer
Correction:
A) Replace timer

 

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10. Continous flow to drain

Cause:
A) Foreign material in the control
B) Internal control leak
C) Piston jammed in brine or back wash position Here
Correction:
A) Call manufacturer, clean valve, rebuild unit
B) Same as above
C) Same as above

 

 

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