AQUASURE Extended Warranty Registration

Thank you for purchasing Aquasure Reverse Osmosis Drinking Water system, Whole House Water Softener or Water Filtration System.

We hope you will enjoy the benefit that our water filtration system and our water softener can provide. 

All Aquasure drinking water system comes with a standard 1-year limited warranty. To Qualify for the extended warranty, you must register your system through our registration form below. 

Connecting the Bypass Valve

Follow the video guide and instructions below

Step 1. Lubricate the 2 O-Rings on the bypass

Step 2. Lubricate the inner wall on the Yoke

Step 3. Mount the yoke straight onto the bypass to ensure the O-Rings are in place
IMPORTANT: Make sure not to push the yoke in at an angle as it might offset the O-Rings and cause leak!

Step 4. Secure the connection with the included Lock Clips on both sides.

Step 5. Lubricate the inner wall on the bypass and the O-Rings on the control valve.

Step 6. Mount the bypass straight onto the control vavle to ensure O-Rings are in place.
IMPORTANT: Make sure not to push the bypass in at

Step 7. Secure the connection with the included Look Clips on both sides.

Connecting the Brine Tank

Follow the video guide and instructions below

Step 1. Align the holder with the flow regulator cylinder and secure it by pushing it down around the cylinder.

Step 2. Push the other side of the holder through the tank and secure it with the provided screw lock.

Step 3. Unscrew the Nut from the elbow on top of the flow regulator.

Step 4. Remove the both the Nut and Inserts from the flow regulator.

Step 5. Push the brine tube with the insert installed through the brine hole and through the Plastic Nut.

Step 6. Secure the connection by screwing the nut back onto the elbow.

Step 7. Put back the cylinder cap after connecting the tube.

Mounting the Control Head

Follow the video guide and instructions below

Step 1. Lubricate the inner wall O-ring and Outer O-ring underneath the control valve.

Step 2. Install the upper basket onto the control head by rotating counterclockwise.

Step 3. Align the control head with the basket installed to the riser tube.

Step 4. Push the control head down and make sure the riser tube went through the inner wall O-ring.

Step 5. Rotate the control head clockwise until the mount is secured.

Programming the Aquatrol Control Head

Follow the video guide and instructions below

Step 1. To enter System Setting, Press the Setting Button & Up Arrow Key simultaneously

Step 2. The first setting (Set Time) will begin to flash. Hit the Setting Button to enter the time setup.

Step 3. The hour on the time will begin to flash. Hit the Up or Down Arrow Key to the desired hour.

Step 4. Hit the Setting button to confirm the hour. The minute on the time will begin to flash.

Step 5. Hit the Up or Down Arroy key to the desired minute. Hit the Setting button to confirm the minute.

Step 6. Setting the Regeneration Mode will begin to Flash. Hit the Setting Button to enter the Regeneration mode setup.

Step 7. The current type of regeneration mode will begin to flash. Hit the Up or Down Arrow Key to get to the desired Regeneration Mode. In this case, set to TM (Time Metered) Hit the Setting button to confirm the regeneration mode.

Step 8. Setting the Unit Measurement will begin to flash. Hit the Setting button to enter the Unit Measurement Setting.

Step 9. The current type of unit measurement will begin to flash. Hit the Up or Down Arrow Key to get to the desired Unit of measurement. In this case, set to GAL (Gallon). Hit the Setting Button to confirm.

Step 10. The digit for the Gallons will begin to flash. Use the Up or Down Arrow Key to set the calculated Gallon needed for regeneration.

Step 11. Hit the Setting button to confirm. Hit the Cycle button to exit the system setup.

Aquasure Water Softener Troubleshoot

Select from one of the troubleshoot questions below to see how to resolve the issue.

    1. The control fails to regenerate automatically
    2. Regeneration at the wrong time
    3. Loss of capacity
    4. Poor water quality
    5. Excessive salt use
    6. Loss of water pressure
    7. Excessive water in brine tank
    8. Softener fails to brine draw
    9. Control cycles continously
    10. Continous flow to drain

1. The control fails to regenerate automatically

Cause:
A) Discounted meter cable
B) Transformer damaged
C) Electronic controller or sensor damaged
Correction:
A) Reconnect the meter cable
B) Replace the transformer
C) Replace or repair

 

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2. Regeneration at the wrong time

Cause:
A) Timer improperly set, due to power failure
Correction:
A) Reset Timer

 

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3. Loss of capacity

Cause:
A) Increase draw water hardness
B) Brine concentration or quantity
C) Rinse fouling
D) Poor distribution, channeling (Uneven bed service)
E) Internal control leak
F) Ageing of rinse
G) Loss of rinse
Correction:
A) Reset unit to the new capacity
B) Keep brine tank full of salt at all times, Clean it yearly. Salt may be bridged, If using a salt grid plate insure refill water is over it.
C) Consolidate the rinse tank, clean the rinse and prevent future fouling.
D) Check distributors and backwash flow
E) Replace the spacer, seal or piston
F) Check for resin oxidation caused by chlorine. Mushy resin
G) Check for correct bed depth, broken distributors, Air or gas in bed: well gas eliminator losses brine line

 

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4. Poor water quality

Cause:
A) Check items listed in problem #3
B) Bypass is open
C) Channeling
Correction:
A) Check items listed in correction #3
B) Close the bypass
C) Check for too slow or high service flow

 

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5. Excessive salt use

Cause:
A) High salt setting
B) Excessive water in brine tank
Correction:
A) Adjust salt setting
B) Refer to problem #7

 

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6. Loss of water pressure

Cause:
A) Fouling of inlet pipe
B) Fouled resin
C) Improper backwash
Correction:
A) clean or replace pipeline
B) Clean the resin , pretreat to prevent
C) Too many resin fines. Reset the flow rate and time of backwash

 

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7. Excessive water in brine tank

Cause:
A) Plugged drain line
B) Plugged injector
C) No water in the brine tank
D) Low water pressure
Correction:
A) Check drain line and clean flow control
B) clean or replace the brine valve
C) clean injector, replace injector screen
D) Increase water pressure to allow injector to perform properly

 

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8. Softener fails to brine draw

Cause:
A) Plugged drain line
B) Plugged injector
C) No water in the brine tank
D) Low water pressure
E) Brine line injects air during brine draw
F) Internal control leak
Correction:
A) Clean drain line and flow control
B) Clean or replace the injector and screen
C) Check for restriction in B.L.FC. Ensure safety float is not stuck.
D) Increase water pressure
E) Check brine line for air leaks
F) Check seal, spacer and piston for scratches and dents. 

 

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9. Control cycles continously

Cause:
A) Faulty timer
Correction:
A) Replace timer

 

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10. Continous flow to drain

Cause:
A) Foreign material in the control
B) Internal control leak
C) Piston jammed in brine or back wash position Here
Correction:
A) Call manufacturer, clean valve, rebuild unit
B) Same as above
C) Same as above

 

 

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FAQ - Aquasure Products

Pre-Purchase & Product Specs FAQs

Installation & Troubleshooting FAQs

Filtration & Contaminants FAQs

Product Care & Warranty FAQs

Shipping & Returns FAQs

Pre-Purchase & Product Specs FAQs

Q:

What are the best temperatures to operate the water softening system under?

A:

The water softening system must not be installed at an area where it is exposed to direct sunlight and must be protected against freezing and extreme heat.

  • Maximum: 100ºF (37.8ºC)
  • Minimum: 35º-40ºF (0ºC)
Q:

What is the minimum and maximum for water pressure allowable from the inlet water pressure?

A:

The maximum allowable inlet water pressure is 125 psi. If daytime pressure is over 80 psi, night time pressure may exceed the maximum allowed water pressure. Use a pressure reducing valve (PRV) to reduce the pressure if needed.

  • Maximum: 125 PSI (8.78 kg/cm2)
  • Minimum: 25 PSI (1.75 kg/cm2)
Q:

What kind of salt should I use?

A:

Our water softeners can use a wide range of different salts. With that being said, while it can use various salts we recommend the use of pellet style salt as it tends to dissolve more evenly and is less likely to salt-bridge.

Q:

Can I use potassium instead of salt?

A:

Yes. Our system is compatible with potassium.

Q:

How much salt is consumed during regeneration?

A:

32,000 Grain - 10 lbs salt
48,000 Grain - 15 lbs salt
64,000 Grain - 18 to 24 lbs of salt

Q:

What is the right size system for my household?

A:

(We recommend going one size up for our systems if your hardness exceed 20 gpg)
32,000 Grain - perfect for the household size of 1-2 bathrooms and up to 3 people
48,000 Grain - perfect for the household size of 2-4 bathrooms and up to 5 people
64,000 Grain - perfect for the household size of 4-6 bathrooms and up to 7 people

Q:

What is the size of the brine line and drain line?

A:

The size of the drain line is ½” and is 12 feet long.
The brine line is ¾” and it is 6 feet long.

Q:

What is the flow rate or GPM (Gallons Per Minute Rates) for the water softener systems?

A:

32,000 Grain - 9 GPM
48,000 Grain - 15 GPM
64,000 Grain - 20 GPM

Q:

What is the difference between standard models like the AS-HS48D and the fine mesh versions like the AS-HS48FM?

A:

The only difference between the two systems is the level of iron filtering/reduction. The standard model(s) like the AS-HS48D have up to 2PPM (parts per million) of iron reduction. Systems like the AS-HS48FM have up to 10PPM of iron reduction. This is the same for the 32,000 grain and 64,000 grain models along with their fine mesh counterparts.

Q:

Do you have any commercial style systems available?

A:

All of our water softening systems are for residential use only.

Q:

Is the system an upflow or a downflow system?

A:
  • The system employs the counter flow method during regeneration. When in normal service, the system is a downflow system that pushes water down into the resin. When it is regenerating, the flow reverses and becomes an upflow system.
  • Both water softener and the Fortitude Pro series are considered downflow systems and water softener becomes upflow only when it is regenerating.
Q:

What water softeners go along with the Fortitude Pro Series of media tanks?

A:

32,000 Grain - AS-FP600
48,000 Grain - AS-FP1000
64,000 Grain - AS-FP1500

Q:

What is the height limit for the drain line?

A:

We do not suggest having the drain line reach above the system, but if it must, then we recommended that the drain line/hose can go up no more than 7 feet above the system.

Q:

What is the length of the AC Adapter/Power Supply?

A:

The length is just about 7 foot.

Q:

Does the system come with PVC or flex piping?

A:

Unfortunately, the system does not come with additional PVC or flex piping since we as a company would not know if your preference is for copper piping, pvc, flex piping, etc. As such that aspect of the install is left up to the homeowner and additional piping it readily available at your local hardware store.

Q:

What type of NPT/yoke does the water softener come with?

A:

By default each water softener order comes with a 1” NPT yoke to connect to the inlet/outlet of your home. If your inlet/outlet measures to be ¾” then you can select the option under the NPT before checkout and select ¾” NPT. This will ensure that your order ships out with a ¾” NPT. If no change is made or the NPT is not selected then it will ship with the default 1” NPT.

Q:

What are the dimensions of everything for the RO system?

A:
  • System Dimensions: 15”w x 5.25”d x 15”h
  • System Weight: 8 lbs (3.6kg)
  • Tank Dimensions (with Valve): 11.3”d x 16.75”h
  • Tank Capacity: 1.9 - 3.2 gal. (7.2 - 12.1L)
  • Tank Weight: 6.6 lbs (Empty) / 40 lbs (Full - Varies by water pressure)

Installation & Troubleshooting FAQs

Q:

What are the contents and required tools for install of a water softening system?

A:
System Components Breakdown
  • Aquatrol Valve Electronic Meter
  • 4’ of 3/8” Brine Line
  • Brine Tank
  • Bypass Valve
  • Drain Line Fitting
  • 12’ of 1/2” Drain Line
  • Top Distributor
  • Resin Media
  • Resin Tank
  • Riser Tube & Bottom Distributor
  • Control Valve
  • Upper Distributor Basket
  • Power Transformer
Required Tool List for System Installation
  • Channel Locks
  • Screwdriver
  • Teflon Tape
  • Razor Knife
  • Two Adjustable Wrenches
  • Plastic inlet and outlet fittings are included with the softener. To maintain full valve flow, 1” pipe to and from the softener fittings are recommended.
  • Use copper, bass, or PEX pipe and fittings. Some codes may also allow PVC plastic pipe.
  • Additional tools may be required if modification to home plumbing is required.
Q:

Can I install the system outdoors?

A:

An outdoor install is unfortunately not recommended as it voids the warranty. Due to the electrical control valve head we would not be able to guarantee the best performance if the system is exposed to the elements. When exposed to the elements there is also the chance for rust to occur which can be a slow killer for the system.

Q:

My home is plumbed for the water softener to be outside. It would be hard for me to install inside. Are there any alternatives?

A:

In rare instances certain homes are plumed to have the inlet/outlet meet the water softener outside. If this is the case then we highly recommend building a small shed or enclosure around the system to keep it safe from the elements.

Q:

What is the order in which I should arrange additional filters and/or media tanks with the water softener?

A:

All of our filters are considered to be pre-filters. Meaning that the filter should be the first thing the water passes through followed by the water softener being the last thing water passes through before moving into your home.
If you have a media tank the order should be pre-filter > media tank > and then the resin tank being the last in line.

Q:

How do I know what to set my gallons for on the water softener system?

A:

First you must know your water hardness. This can be measured accurately with a chemical based test like the Hach Total Hardness Kit Test or by using water test strips.
Once you have the number of hardness in either grains per gallon (GPG) or parts per million (PPM) you can then refer to the formula on page 20 of the Harmony Series Owners Manual to figure out the most efficient number of gallons to set the system to. Equally, you can also make use of the Total Gallons Calculation Tool – Aquasure USA which can easily tell you what number of gallons to set on the system.
However, if you do require a plumber we suggest requesting multiple quotes, looking at reviews, and asking your local plumber if they have heard of Aquasure. If they can provide a good answer and price quote then they should be more than capable of doing the installation.

Q:

I found out after the purchase that I actually need a ¾” NPT rather than a 1” NPT. What should I do?

A:

You can easily use reducer fittings to bring a 1” NPT down to a ¾” connection so you can connect to your inlet/outlet. If you are having trouble with fittings or would like an exact fit for your ¾” inlet then reach out to us at support@aquasureusa.com with your order number (if your purchase is from a different retailer then please include the order number regardless as we may be able to find you in our database). Once you have reached out to our support email we can assist further with a solution.

Q:

I have a leak on my bypass for the water softener? What can I do to fix it?

A:
First, make sure that your flex piping is not exerting too much downward or upward force on the bypass system. If the flex piping and/or PVC is causing the bypass and yoke to tilt then this could be putting angled pressure on the meter which could also lead to a leak.
Next, there are two O-rings where the meter meets the control valve (Reference photo added for clarity.) If you were to pull the meter away from the control valve during disassembly make sure that the O-rings are in place on the grooves and properly lubricated.
Lastly, make sure that O-rings on the inside of the bypass valve are lubricated properly with silicone grease (a small packet of it should have been included). This will ensure a good connection between the bypass and the yoke. (Reference photo added for clarity.)
You’ll also want to ensure that your metal clamps are screwed into the right spot. Sometimes these clamps can be put in the wrong place so we would recommend double-checking this to ensure that this is not the issue. (Reference photo added for clarity.)
Q:

My water looks rather cloudy after installing the system. Why is that?

A:
  • This may just be air in the water lines. To know for sure take a clear glass cup and pour some water into the cup. Let the water sit for 10-20 seconds. Not whether or not the water clears up. If the water is clear after a few seconds then it is just air in the water lines.
  • Due to how air and gravity works, having air in the water lines can occur at times if the plumbing work is a few feet above the system. If this is the case it is nothing to be alarmed about and it should clear in a few days.
  • What we would recommend is to simply adjust the RR to 20-25 minutes. Upon the next regeneration this will help to push out residual air out of the system.
Q:

My water from the water softener tastes very salty. What can I do to resolve this?

A:
  • It may just be a rare case where an abundance of salt was pulled into the system during the brine draw.
  • This is easily solvable by adding 20-25 minute to the rapid rinse. This will allow excess salt and air to be pushed out of the system.
Q:

I have limited space underneath my kitchen sink for the reserve tank? Can the tank be placed on its side?

A:

Yes. The tank can be placed on its side. The RO filter housing must always be right side up.

Q:

Are there any water conditions I should meet before installing the RO system?

A:

Yes. There are water conditions you should meet before installing so it is always recommended that you test the water with a full spectrum test for hardness, turbidity, PH, Sulfide, Iron, Manganese, Chlorine, and total dissolved solids.

  • Water Condition Parameters
  • Turbidity: <5 NTU
  • pH: 4 - 11
  • Hardness: < 7 grains per gallon (< 120 ppm)
  • Sulfide, Iron Manganese: < 0.01 ppm
  • Chlorine: < 2 ppm
  • Total Dissolved Solids (TDS): < 1,000 ppm
Q:

Can I hook the RO system up to the hot water line?

A:

Under no circumstances should you install the RO system onto the hot water line. The RO system is only meant to be on the cold water line.

Q:

The drain line keeps steadily pouring out water. What should I do?

A:
  • For Aquasure Reverse Osmosis Systems there will be a 3 to 1 ratio. For every 1 gallon of pure water there is 3 gallons of wastewater. If you just installed the system not too long ago, allow at least one or two hours to allow the reserve tank to fill and see if the drain line water eventually stops.
  • Make sure that your water pressure/PSI is between 40 - 75 PSI.
  • Turn off your tank ball valve (on top of the reserve tank) and wait for 2 to 3 minutes to see if the system stops producing water. If the water stops going to the drain, the system is normal. If the water continues to run, please shut off the feedwater and contact us for further troubleshoot.
Q:

I am seeing things floating in the water right after installing my RO system? How can I resolve this?

A:

This may be due to the carbon fine material located in two of the filters or it could possibly be material for one of the other filters in the RO. At times the inside of the filter might have hairline cracks which are fine as they could happen naturally or during transit. As a result you might be seeing material from the filters pass into the reserve tank.
To resolve this you need to simply let the reserve tank fill up and then flush the tank by turning on the faucet and then letting the water drain from the reserve tank. You will want to do this twice to ensure that any filter material is thoroughly flushed from the tank/system. Afterwards the water should run clear.

Q:

My RO system worked great for the first month or two but after that time my flow of water has diminished greatly (low-flow) and water now only trickles out of the system. What should I do?

A:
  • In this instance there may be something blocking/impeding the flow of water through the four stages of the RO system. You may want to check your overall water hardness. If your water hardness is above 7 GPG (grains per gallon) then the hard water may be adding scale over time to the filters which may be contributing to the lack of flow for the RO system. Before replacing the filter make sure that your water is below 7 GPG to avoid scale building up
  • You will also want to ensure that the pressure of your tank is adequate. If you remove the blue circular piece on the tank the air pressure in the valve stem should be between 5-10 psi. You will want to measure the pressure with a PSI gauge that is sensitive enough to read between 0-20
Q:

I have an RO system that is also connected to a fridge’s ice make/water line through a T-connection. It worked great for the first week or so but now I have a low-flow issue and I’m barely getting water out of the RO faucet. Is there anything I can do?

A:

Refrigerators can use up to 20 PSI which can sometimes have an effect on the RO system. In rare cases this can cause the fridge and the RO to compete for pressure. Attempt to shut off the connection to the fridge to see if it makes a difference. Leave this connection off for about 2-3 hours and then turn it back on. After that time the pressure should be regulated now and the RO system should be able to support itself and the fridge/ice maker.

Filtration & Contaminants FAQs

Q:

What type of resin is used in the resin tanks?

A:
  • Standard resin in all systems is 8% cross link cation resin.
  • 10% cross link is used for the fine mesh versions of the water softening systems.
Q:

Can the fine mesh versions of the water softening systems remove all iron?

A:
  1. Ferrous iron
    • Ferrous iron is often referred to as clear-water iron.
    • Our water softening systems are effective in reducing ferrous iron.
  2. Ferric iron
    • Our water softeners remove some ferric iron but not all of it. There is partial filtering of ferric iron.
  3. Iron Bacteria
    • Our systems do not remove any iron bacteria. If iron bacteria is a problem then you would have to consider installing a pre UV Filter onto the system or consider alternative methods for dealing with iron bacteria such as a chlorine shock.
Q:

Can the water softening system remove sulfur dioxide?

A:

The water softener by itself will not remove sulfur dioxide. If sulfur is any issue in your water source then you may want to consider one of our media tanks from our fortitude series with the KDF 85 upgrade. With the media tank and KDF 85 upgrade, sulfur can be effectively filtered out of the water.
AS-FP600 pairs with the 32,000 grain
AS-FP1000 pairs with the 48,000 grain
AS-FP1500 pairs with the 64,000 grain

Product Care & Warranty FAQs

Q:

How long is the water softener warranty?

A:

The system is warranted for a full 5 years.

Q:

How long does the resin tank last?

A:

All resin tanks are designed to last between 8-10 years but the lifespan of the resin will always vary based on the condition of water and its environment.

Q:

How long does the media tank last for the Fortitude line of products?

A:

The media tank is designed to last between 8-10 years but the lifespan of the media tank will always vary based on the condition of water and its environment.

Q:

How long is the warranty for Reverse Osmosis systems?

A:

RO system warranties are for 3 years as long as it has been registered within 2 months of the purchase time. (Standard warranty will be 1 year without registration)

Q:

What are the replacement times for the Reverse Osmosis system filters?

A:
RO Filter Replacement Time Frame
  • Pre-Stage Filters (The pre-sediment and pre carbon): Replace every 6 to 12 months (Private well water source may need to replace pre-filters sooner than 12 months due to heavy sediments and other particulates.)
  • RO-Membrane and Post Carbon: Replace every 2 years (Private well water source may need to replace membrane sooner than 2 year due to lower source water quality)
Q:

I have the AS-PR100P RO system with the LED faucet indicator. My red light came on so I decided to replace my filters. I replaced the filters and the red light is still on. What should I do?

A:

You will need to re-insert the battery back into the LED faucet indicator. This will cause the system to reset and the LED should go back to normal.

Shipping & Returns FAQs

Q:

I recently ordered a water softening system and it looks like I only received one box? Where is the rest of my shipment?

A:

There is no cause for alarm if you only received one package. Normally the last half of the shipment arrives shortly after the first one within a few hours or perhaps the next business day. We would suggest checking your tracking information on the shipping carriers official website as it may reveal the other half of the shipment and that it is likely still in route.

Total Gallons Calculation Tool

We created this handy tool for you to program your Aquasure Water Softener.

Simply enter your hardness level in gpg or ppm, number of people per house, and press calculate.

Water hardness:

People per house:


32,000 is:

48,000 is:

64,000 is:

Please fill out the form below for assistance.

Contact Support

For immediate support,
Please contact us using the following methods.

Support Inquiries
Call us: 800-661-0680
(8:30AM - 5:30PM PDT)
Monday-Friday

Email: support@aquasureusa.com

Address: Aquasure, 12403 Central Ave. #536 Chino, CA 91710-2604